Vacancy: CRM Team Leader – Correspondence and Back Office

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JOB TITLE    CRM Team Leader – Correspondence and Back Office
REPORTS TO (TITLE)

 

    General Manager: CRM
DEPARTMENT

 

     CRM
DATE  

08 May 2017
POSITION      CRM Team Leader
MAIN PURPOSE OF THE JOB      Manage the correspondence and Call Centre Back Office team, work distribution, coaching, reporting, and conflict resolution and handle escalated queries.
LOCATION

 

         TYB Head Office – Houghton’s 4 OLD Trafford Building
PREFFERED EDUCATION/QUALIFICATION

 

 ·         Post Matric Qualification in Business Management or any related qualification will be an advantage
EXPERIENCE ·         At least 2-5 years’ experience in a Team Leader position

·         Extensive Claims Assessing knowledge including application of   PMB and ICD10codes.

·         Understanding of legislation governing the medical aid industry

·         Understanding the application of tariffs (including modifiers), practice numbers, scheme rules, SAMA and other rules.
COMPETENCIES (SKILLS, KNOWLEDGE & BEHAVIOURAL ATTRIBUTES) ·         Computer Skills (Outlook, Excel and Windows basic);

·         Typing Skills;

·         Multi-tasking;

·         Attention to detail;

·         Problem Solving;

·         Communication skills;

·         Interpersonal skills;

·         Deadline driven;

·         Change management;

·         Report writing skills

·         Clear understanding of claims assessing and

·         Prescribed Minimum Benefits (PMB)
DUTIES ·        Generate daily productivity reports and daily distribution of work

·        Manage team’s performance to ensure adherence to Service Level Agreements (productivity and Quality of work), First call Resolution, escalated queries, Management decision

·         Monitoring the accuracy of enquiries resolved by Consultants

·         Drive team meetings

·         Providing training, motivation and assistance to Consultants where necessary to ensure that the department service objectives are met.

·       Continuous assessment of staff’s skills and implementation of training plan

·         Effective Management of the Complaints process including timeous resolution of CMS, HelloPeter and Scheme Queries

·         Provide root cause analysis on queries escalated to Team Leader

·         Provide daily, weekly and monthly reports to the General Manager

·         Make recommendations to improve operating system.
 

APPLICATIONS

           If you meet these requirements, please forward your CV and qualifications to: Human Resources.

Email: recruitment@tybhealth.co.za
CLOSING DATE 12 May 2017

Please Note: Appointment will be in line with Company EE Plan.

Should your application be successful, relocation (where applicable) would be at your own expense.

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