Call Centre Learnerships

As part of our contribution to communities, TYB will be running a Call Centre Learnership this year. The Level 4 Learnership is designed to meet the needs of those learners who want to progress. It will also assist those who want to make Contact Centre Operations their chosen career path, in the field of Contact Centres. Contact Centres have become key business tools – integral to the way organisations achieve their business objectives.

The Learnership will cover amongst other the following core unit standards

  • Identify customers of Contact Centres
  • Monitor and maintain performance standards in a Contact Centre
  • Describe features, advantages and benefits of a range of products or services

We are looking for South Africans of all race groups between the ages of 19 and 25 who are keen to carve a career in the Contact Centre environment. You should possess the following:

  • Matric or any certificate qualification
  • South African citizen (any race group)

If you fit the following criteria:

  • Take initiative
  • Pay attention to detail
  • Have been involved in community work,


If you are interested in the Contact Centre Learnership in this dynamic company, kindly submit a detailed CV and the supporting documents to

Please indicate the position by Inserting Learnership in the subject line of your e-mail.

Should the position not be included in the subject line, your application will unfortunately not be considered.

Closing date: 21st of July 2017.

If you have not heard from us by the 4th of August please consider your application unsuccessful.

Image source: EPFL